Digital Services

Digitalization and digital transformation of postal services has become a strategic priority as the digital economy is expanding.  Postal operators worldwide are implementing new technologies to modernize, diversify and adapt services to customer demand.

According to UPU research, over 93% of Posts provide some form of digital postal services either directly or in partnership with other companies. From basic digital postal services such as online track and trace, e-post through to e-government and e-commerce services such as digital identities, national marketplaces, e-payments and e-logistics, innovation continues at pace.

Cybersecurity and .POST

The .POST internet top-level domain, managed by the UPU, protects and promotes the postal sector in cyberspace.

Research and publications

Insights into the digital transformation of postal services, from regular research to measure and monitor the latest digital developments in the sector.

eTrade for All

eTrade-for-all is a collaborative UN wide multi-stakeholder effort to scale up cooperation, transparency and aid-efficiency for inclusive e-commerce.


ICT4development and SDGs

The postal sector is a key element of the World Summit on the Information Society (WSIS) which oversees the development of the Information Society.