Programmes & Services

Addressing Solutions

Through its addressing activities, the UPU aims to be the international focal point for postal addresses worldwide, for member countries as well as regional and international partners.

Direct marketing can be broadly defined as any direct communication (physical or digital) to a consumer or business recipient that is designed to generate a response in the form of an order, a request for further information, or a visit to a store or other place of business for purchase of a specific product or service.

E-commerce

While the traditional letter mail still remains an important income source for the postal operators, e-commerce takes the place of one of the main drivers for the delivery business in the postal sector filling the gap caused by the letter volumes decline.

Express Mail Service

EMS is an international postal Express Mail Service, for documents and merchandise. The Universal Postal Union created the EMS Cooperative to develop express delivery worldwide.

Physical Services

With the introduction of the IPP, the UPU is for the very first time taking a fully integrated approach to product development and ensuring speedier decision making in response to market needs.

Postal Supply Chain

Security, transport and customs solutions.

Quality of Service

The UPU is involved in many programmes, including continuous testing for measuring the quality of service of 700 international links, the creation of barcodes for tracking and tracing items, the setting of end-to-end delivery standards, and the introduction of the J+5 standard.