Keeping pace with a rapidly changing communications market, postal services are increasingly relying on new communication and information technologies to develop new products and services in order to meet higher customer expectations and to become more competitive.
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Press Release: UPU releases a fully-fledged solution as US inbound volumes continue to lag
10.10.2025 — 10 October (Berne, Switzerland) – Following the UPU’s press release of 6 September, the latest UPU data on postal flows shows that the negative impact on volumes to the United States of America remains significant, five weeks after the US suspension of the duty-free de minimis exemption on 29 August.
Improving the customer experience by streamlining customs processes
27.08.2025 — The UPU is committed to ensuring postal operators and their customers can access global markets through the most efficient and modern customs processes, including through the Delivered Duty Paid (DDP) model, which enhances visibility of the taxes and duties payable in advance and ensures the smooth processing of customers’ items through to delivery.
Shaping tomorrow’s postal solutions: highlights from the UPU Innovation Challenge 2025
30.06.2025 — The third UPU Innovation Challenge took place from 21 to 23 May in Limassol, Cyprus, bringing together innovators, policymakers and postal experts from around the world. Held alongside the 33rd Conference on Postal and Delivery Economics, the event served as a laboratory for sharing fresh thinking on how postal services can adapt to a digital and sustainable future. Participants tackled three core themes powered by data integration and artificial intelligence: digital identity, circular economy logistics and the future of the universal service obligation (USO).
The UPU assists its member countries, particularly developing countries, to develop their postal activities. Learn more about the UPU's capacity building initiatives.