One world. One postal network.

08.08.2024 — The growth of e-commerce and the associated shift of focus towards physical postal services for items containing goods may have the potential to undermine the development of the traditional letter-post (documents) market. This study, covering all UPU regions, was conducted as part of the research on physical postal services and traditional letter-post market development outlined in the Abidjan Business Plan, which was approved at the 27th Congress in Côte d’Ivoire in 2021. The aim of the research was to explore possible scenarios and future developments for each of the letter-post services defined in the UPU regulations by examining current products, trends, customer needs, and competition. The study should assist designated operators (DOs) to adjust their international letter-post services, while enabling the UPU to support DOs in the best way possible.

08.08.2024 — This study, covering all UPU regions, was conducted as part of the research on physical postal services and e-commerce market development outlined in the Abidjan Business Plan, which was approved at the 27th Congress in Côte d’Ivoire in 2021. The aim of the research was to understand the factors influencing the use of physical postal services for e-commerce shipments, focusing on weight categories above and below 2 kg, and to evaluate how the UPU's physical postal service portfolio could be enhanced to better meet the needs of e-commerce customers.