The COVID-19 pandemic profoundly reshaped international postal services, disrupting supply chains, shifting consumer behaviours, and accelerating digital transformation. Combined with changes to postal remuneration and new border and customs regulations, these factors significantly impacted postal volumes and operations. This UPU policy brief analyses these challenges, offering data-driven insights into the evolving dynamics of cross-border mail and parcel flows.

To support postal operators and policymakers in navigating this complex landscape, it presents key strategic recommendations. These include adopting differentiated approaches for small packets and Express Mail Service (EMS), investing in operational efficiency, data-driven decision-making, corridor-specific pricing, and strengthening international collaboration. By implementing these strategies, the postal sector can enhance service quality, optimise pricing, and drive long-term recovery and growth.