Arab region

The region comprises the countries and territories of the Arab region. The Development Cooperation implemented in the region is managed by a regional team at UPU IB headquarters and two regional offices located in Cairo (Egypt) and Doha (Qatar).

Responsible for the following countries

Algeria, Bahrain, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Mauritania, Morocco, Oman, Qatar, Saudi Arabia, Somalia, State of Libya, Sudan, Syrian Arab Rep., Tunisia, United Arab Emirates and Yemen

Responsible for the following countries

Algeria, Bahrain, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Mauritania, Morocco, Oman, Qatar, Saudi Arabia, Somalia, State of Libya, Sudan, Syrian Arab Rep., Tunisia, United Arab Emirates and Yemen

Since the beginning of the cycle, 32 activities from 11 development and cooperation projects were executed in the Arab region. These activities included capacity-building workshops, equipment’s procurement and consultancy missions related to the ORE project, financial and social inclusion, digital transformation, postal sector reform and other interregional and national projects aimed at improving the Posts’ quality of service. The execution rate at the midpoint of the cycle is 80% with the successful achievement of the key performance indicators (KPIs), especially for the ORE project. 

As part of the level-one ORE project in the Arab region, six thematic regional workshops were held, with the successful participation of 293 participants. Ten consultant missions were carried out. For all on-site process review missions, the UPU operational experts worked hand-in-hand with local staff to review postal operations and recommend improvements so that the Posts can achieve the project KPIs and, more importantly, improve their operational performance. 

Two training workshops on postal financial services, one for digital services and diversification, and one on postal reform as well one workshop on philately were held. In addition, four consultancy missions were carried out: two on quality of service improvement for electronic payment methods and two on postal sector reform to help the beneficiary countries improve their processes in that area.

The regional development plan (RDP) is an effective and homogeneous tool for deploying UPU actions in the field, based on two fundamental principles:

• The integration of all cooperation activities within the International Bureau. The DCDEV acts as an interface between the various International Bureau programmes and developing countries requiring assistance;
• Regionalization, in order to meet the specific needs of each region. The UPU creates synergies with regional players, and strengthens and diversifies cooperation mechanisms in the field.

The RDP provides a shared platform for all cooperation players whose objectives and priorities are the same, and who share available resources in the best possible way.

Methodology

The methodological approach for the RDP clearly defines the roles of the various players in the process of formulating and implementing the plan and projects in the various regions.