Saudi Post Logistics (SPL), with GN TEQ’s support, is revolutionizing cross-border e-commerce through advanced digital solutions. GN TEQ's innovations—automated customs clearance, AI-powered address validation, and real-time tracking—have streamlined operations, reducing onboarding time and boosting efficiency. This collaboration has led to a 98% delivery success rate and a surge in shipment volumes, showcasing GN Teq’s pivotal role in SPL’s digital transformation and the broader postal sector’s evolution.
Saudi Post Logistics (SPL) in collaboration with GN TEQ, is spearheading a transformative project aimed at enhancing business operations and driving revenue growth through cross-border e-commerce. With support from various countries, including China, Kuwait, Oman, Türkiye, the United Arab Emirates, the United Kingdom of Great Britain and Northern Ireland and the United States of America, the initiative focuses on digitalizing SPL's processes to expedite the onboarding of new customers and expand its market presence in Saudi Arabia.
The project introduces a comprehensive suite of technology solutions, which include:- Customer onboarding: A streamlined process that reduces onboarding time from over two months to just two to three days, significantly boosting business acquisition.
- Label generation: An accurate labelling solution that minimizes customs delays for international shipments.
- Customs clearance: Automated integration with Saudi Arabian Customs for on-the-go clearance, enhancing efficiency.
- Billing and invoicing: Automated billing processes reduce manual effort and errors, generating invoices based on pre-defined billing cycles.
- Tracking and event mapping: Real-time tracking provides complete visibility of shipments from origin to destination.
- Reporting and dashboards: Dynamic business intelligence tools offer stakeholders insights into performance and financial metrics.
- Integration: A customer-branded developer portal simplifies client onboarding and integration.
- Notifications: Automated SMS and e-mail updates keep all stakeholders informed throughout the shipment process.
- Address doctor: An AI-powered address validation solution eliminates bad addresses, improving delivery success rates.
- Scan to print: Enables quick reprints of damaged or missing labels, reducing lost items.
- Connect platform: A fully branded platform tailored to SPL's specific needs ensures a consistent user experience.
Feedback from SPL's team and retail customers has been overwhelmingly positive, highlighting the speed of onboarding and enhanced efficiency. The improvements in tracking, communication and delivery have significantly boosted customer satisfaction, marking a new chapter in SPL's commitment to transforming cross-border e-commerce in the region.