Belarus designated operator Belpochta has earned a second A-level quality of service management certification, only the second Post to have done so.
Belarusian designated operator Belpochta received an A-level quality of service management certificate for the second time. UPU Director General Edouard Dayan presented the award to Belpochta First Secretary Igor Sekreta during the Postal Operations Council plenary May 13.
The UPU quality of service certification program is a multilevel system designed to evaluate quality of international mail service. All Posts are eligible to apply. There are A, B and C levels as well as an entry level.
To receive any certification, a Post must complete a series of questionnaires and open their doors to a rigorous UPU audit. Four to six other Posts, those with whom the Post being evaluated does the most business, are also surveyed on their partner’s service quality.
To win the A-level certificate, Belpochta had to ensure that 100 per cent of international mail items were correctly labelled and at least 80 per cent were correctly barcoded. It also had to ensure over 95 per cent of priority mail items were correctly labelled and sorted, and over 60 per cent of international priority mail items reached their destination within three days.
Independent auditing
Belpochta regularly participates in quality control exercises conducted by PostEurop and has participated in ISO quality control since 2004.
“Every year, the application of our quality management system is checked by independent auditors,” says Irina Saksonova, Belpochta deputy director general of operations. “Service quality represents the trust of clients, higher revenues and an improved image of our establishment.”
The UPU quality of service certification program has certified 22 operators since 2003, 13 of those at the A level. Belarus and Ukraine are the only operators to receive an A-level certificate twice.