The EMS Cooperative presented excellent results for the past year at its General Assembly, which ended today. Worldwide EMS traffic totalled 44 million items in 2007, an 8.5% rise over the previous year. The 154 operators making up the EMS network offer a very high quality service, as demonstrated by the excellent results achieved against the performance indicators.
In 2008, almost 86% of EMS items were delivered on time, and operators were able to resolve 96% of customer inquiries.
During the General Assembly, several countries were awarded prizes for their performance in 2008, based on analysis by independent consultants and the efforts made to meet the principal EMS standards.
A total of 18 countries and territories received gold, silver or bronze awards for the excellence of their EMS services (on-time deliveries, tracking of items and handling of customer inquiries). Hong Kong, Japan, the Republic of Korea and Singapore took gold; Australia, Brazil, the People's Republic of China, the Czech Republic, El Salvador, Finland, Great Britain, Ireland, New Zealand and Sweden were awarded silver; and Canada, Estonia, Ukraine and the United States of America received bronze awards.
EMS is a high quality, competitive, affordable international express postal service for sending documents and goods the world over. In most countries EMS is the only operator offering universal access to international express services for private customers and small businesses.