Posts provide many services that improve people’s quality of life. In additional to their core letter and parcel delivery services, Posts are active in areas such as health and social care, education, and community development. This social role is gaining greater recognition as Posts form partnerships with governments and communities to respond to the COVID-19 pandemic and, more broadly, to implement the UN Sustainable Development Goals.
The UPU supports the diversification of postal operations as a strategic response to the pace of technological and social change (Istanbul World Postal Strategy 2017–2020), and to generate additional revenue, increase competitiveness and remain relevant. The need for governments to leverage the postal network for socio-economic development is one of the four key areas of action outlined in the Abidjan Postal Strategy 2021–2024 (document CA C 3 2019.2–Doc 3).
A project to review, synthesize and promote postal social services was initiated in November 2019 with sponsorship from the Ministry of Internal Communications of Japan. The aims of this project are to raise awareness of the social services that Posts already deliver, and to support further innovation and utilization of postal networks for social goals. These aims will be achieved by gathering international case studies, publishing a guide to implementing social services, and undertaking a pilot project with designated operators to introduce a new social service in 2020.
A total of 110 UPU members responded to a survey on social services, issued in December 2019. Of these, 80% confirmed that they offer some type of social service, and 59% have plans to offer new social services in the future. Our members reported a wide variety of postal social services, which are summarized in the document below:
If you have any questions about postal social services, please send an e-mail to: pss(at)upu.int
10/23/2020This booklet is a preview of some of the most important findings from recent IB research on postal social services. The full UPU Guide to Postal Social Services will be published at the beginning of 2021.
Postal Hub Podcast interview: The Social Role of the Post
Union Postale cover story (p16): Postal Social Services during COVID-19
The post, a global industry that employs more than five million people and grosses billions of dollars in revenue, has been upended on a titanic scale
As governments look across the world for inspiration for how to confront the Covid-19 pandemic, they must not ignore the opportunities afforded by the immense supply chain operating in their own backyards.
Australia is one of the countries that has managed to contain the spread of COVID-19 relatively well after introducing travel restrictions, social distancing and extensive testing. The first measures against mass gatherings were introduced on 13 March, the day the Australian Grand Prix was cancelled.