The questionnaire will be used to evaluate the development and strategic importance of postal e-services at the global level, benchmark the development of postal e-services in UPU member coun­tries, and identify the impact of possible key factors affecting the development of postal e-services.
Please save paper and complete the survey online (in English, French, Spanish and Russian and Arabic).

To ensure the consistency of the data and make the questionnaire easier to understand, definitions are provided where necessary. Please read the definitions carefully before answering each question.