This study interviewed Posts in 29 countries, as well as regional postal associations in Asia and
Africa (restricted unions). Among the Posts interviewed for this study, nearly two thirds offered e-wallet solutions, more than half offered financial services as agents, a little over a third offered traditional card-based payment solutions (such as debit cards), and approximately one-fourth offered point-of-sale (POS) solutions to their customers.

The role of Posts should ideally be to facilitate digital payments between micro, small and medium enterprises (MSMEs) and their customers and suppliers. As a trusted member of the community, Posts serve both as ambassadors and customer support to foster MSME digitalization.