The postal network, through its worldwide coverage and the combination of electronic, financial and physical dimensions, ensures that all citizens of the world have access to efficient, reliable, secure and affordable electronic payment services.
The postal network comprises more than 663,000 physical contact points offering remittances, the postal payments services (PPS) a traditionally more affordable formal financial services channel compared to banks, money transfer operators and others.
It does this in the form of an international treaty, known as the Postal Payment Services Agreement (PPSA) and its Regulations. The PPSA and its Regulations define the following products:
− Cash to Cash (including urgent)
− Account to Cash
− Cash to Account
− Account to Account
− Cash on Delivery.
Worldwide Electronic Postal Payment Network
It is the UPU's mission to help build a worldwide electronic postal payment network (WEPPN). It does this through its Postal Technology Centre's International Financial System (IFS) software suite. This suite of software tools allows postal operators to offer electronic postal payment services, providing state-of-the-art guarantees to secure payments between designated operators and protecting the interests of consumers, senders and beneficiaries alike.
The WEPPN is complemented with the UPU trademark “PostTransfer”, the automated clearing and settlement system (PPS*Clearing) and a set of additional tools for business and quality support.
This revitalized postal service is now registered worldwide, and is based on real-time technology and high-quality standards, thanks an interconnection platform linking operators to UPU's International Financial System - a software application designed for the real-time exchange of international electronic postal money orders.
Once deployed by the operator, the technology behind the PosTransfer brand enables a highly innovative money transfer service to all its customers, as well as a favourable pricing mechanism. Furthermore, its adoption includes the creation of multilateral agreements with other operators using the trademark, which speeds up the process of increasing the brand's geographical coverage.
Adopting the PosTransfer trademark also means the Posts will have to comply with agreed quality of service standards, requiring them to deliver money orders within a guaranteed period of time – an important factor from the clients' perspective.
The PosTransfer implementation process envisages advertising campaigns linked to the brand that offer compelling information to customers about functional aspects of the service, such as prices and delivery times. Recently the Postransfer Group has finalized the work on elaboration of the set of PosTransfer promotional tools, i.e.: slogans, flyers, posters, roll-up displays, merchandising materials, PosTransfer animated logo and other online ads.
Currently a significant group of countries is in the final stage of adopting the PosTransfer trademark in practice, based on a regional approach. The pioneers are countries from Eastern Europe, Africa as well as the Middle East, and - soon to follow - francophone countries.
The deployment of the PosTransfer trademark is meant to increase the profile of designated operators in the competitive market of electronic money transfers, associating electronic postal payment services with a trustworthy, cost-effective and efficient service.
PosTransfer License Agreement
Trademark license agreement16.06.2020This standardized agreement was prepared for the licensing of the UPU collective trademark, comprising the governing principles defined in accordance with the relevant legal requirements.
PosTransfer promotional materials
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Promotional video 111.05.2021
Promotional video 211.05.2021
PosTransfer Design Manual14.05.2020
Promotional Materials Specifications Guide19.05.2020
Flyer Manual Single19.05.2020
Flyer Manual Multi19.05.2020
Designated Operators signatories of PosTransfer license
Postal Payment Services key documents
Postal Payment Services Agreement16.06.2020
Postal Payment Services Agreement
Decisions of the 2016 - Istanbul Congress.
Postal Payment Services Regulations16.06.2020
Postal Payment Services Regulations
Quality of Service Standards16.06.2020The Postal Operations Council, the International Bureau of the Universal Postal Union and the PosTransfer Group have developed the quality of service standards for electronic postal payment orders, which are applicable to the entire worldwide electronic postal payment network (WEPPN). It includes the minimum requirements and measurements.
Multilateral Agreement16.06.2020The Multilateral Agreement for Electronic Postal Payment Services governs the exchange of electronic postal payment services between its signatory parties (no need to negotiate bilateral agreements) and enables the execution of electronic postal payment orders in accordance with the Postal Payment Services Agreement and its Regulations. The document also provides guidelines for other bilateral agreements.
Operational Guide16.06.2020The document serves as a guide to support designated operators in creating and initializing Postal Payment Services (PPS), being also a reference document to help designated operators (DOs) improve/professionalize their PPS operations.
Digital Financial Services Glossary18.05.2020
Signatories to the Postal Payment Services Agreement
- Aruba, Curaçao and Sint Maarten
- Burkina Faso
- Cape Verde
- Central African Rep.
- China (People's Rep.)
- Congo (Rep.)
- Côte d'Ivoire (Rep.)
- Democratic Republic of the Congo
- Dominican Republic
- Iran (Islamic Rep.)
- Lao People's Dem. Rep.
- New Caledonia